If you're having second thoughts about your gear, don't worry; you have 60 days from the delivery date to return it. If our product doesn't perform for you, we'll take it back.
WHAT IS YOUR RETURN POLICY?
To be eligible for a return, your item must be unused and in the same condition that you received it. It must not be worn, washed or altered in any way. We do not offer exchanges. We reserve the right to refuse returns that are shipped after the 60-day grace period has expired or for items that are not returned to us in their original condition.
RECEIVED A FAULTY ITEM?
We are sorry that you received a faulty item! Please contact customer support and provide photo evidence of the fault and we will work quickly to get this resolved for you.
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Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time. All claims for parcels arriving damaged must be made within 7 days of the delivery date.
Please note it can take up to 10 days for us to process your return from the date we receive it.
How to do a return
Step 1: Contact our support team with your order number and name
Step 2: Download your returns label and attach to your parcel. You may need to go to your nearest drop off point. You can also ship directly to:
Play Dirty Unit 6, Alcester Employment Park Alcester B49 6HT
Step 3: Your return and refund will be processed as quickly as possible. Please allow up to 14 days in busy periods.